Rental Home Cleaning Services
Staff of home cleaning professionals are intimately familiar with each of our rental properties. Turning a home over between an 11 AM departure and a 4 PM arrival same-day means not only knowing what you’re doing but being exceptionally good at it. Whether it’s replacing bulbs, restocking cupboards, cleaning up the “uh-oh’s” that some guests leave behind, or deep cleaning services – we have the resources to make your home sparkle for every guest
Services
Custom home cleaning plans and checklists for each home
Pre-arrival inspections between stays and for homes needing additional focus
After hours on-call for owner and guest needs
Cleaning teams for large homes
Scheduled deep cleaning services
Cleaning services for owner-stays in the home
Mid-stay cleaning for guests and owners upon request
And More!
Training
We are proud to say that our Housekeeping Department experiences a very low rate of turnover – many team members have been with us for 3+ years! Additionally, all of our staff are employed directly
VACATION RENTAL
Post Stay At Home Orders
As a hospitality provider we have been placed in a position throughout the pandemic to somewhat sit on the sidelines due to forced business closures. In late March we, as well as all other Short Term Rental Businesses were regarded as a non-essential business and shortly thereafter ordered not to provide lodging to visitors.
While we were not providing services and lodging to guests we had plenty of opportunity to listen to Health Experts, Governmental Authorities and see what was working to mitigate the effects and the spread of the COVID-19 Virus. We witnessed in many instances, and we know what it will take to promote a safe atmosphere for individuals to want to stay at our property. Being in a low density atmosphere, we have an advantage over Hotels and other large complexes.
Enhanced Cleaning Guidelines
We have though enhanced our cleaning processes and the preparation of our property to meet suggested CDC Guidelines. A thorough process of Cleaning and Sanitizing. Our cleaning staff use masks throughout the time they are cleaning and sanitizing the home we are using only disposable / single use cleaning tools, canister vacuums to avoid cross-contamination. Special attention given to high-touch items such as door handles, light switches, telephones, remote controls, drapery pulls, furniture knobs, appliances, faucet handles, remote controls Utensils, cutlery and crockery, chairs, tables, bed frames, and toilet and shower handles. We will continue prioritizing, waste bins & receptacles, cleaning equipment left for guests, guest information, brochures and menus.
Spare blankets, sheets and pillows are in sealed containers once cleaned so if a guest does not use them they are not contaminated. Linens will continue to be washed at the highest temperatures and completely dried prior to redressing the bed,
No other individuals are allowed to enter the home after it has been sanitized for a Guest’s use, and we ask that guests refrain from inviting others into their vacation home environment,
The length of time allotted for the cleaning and sanitizing process is anticipated to take more time to accomplish, therefore this will unfortunately not allow us to provide early arrivals and late departures so it does not disrupt the enhanced cleaning process,
It is customary in Hawaii that we do and we will continue to ask guests to remove their shoes prior to entering the home and leaving them outside the door,
Leaving sanitizing / cleaning products available so our Guests may wash hands and forearms as soon as they enter the home from any other location,
Guest Welcome Kit is left for your arrival containing a starter supply of individually packaged single-use amenities and bath supplies,
It is highly suggested that guests continue social distancing practices during their stay whenever they depart the Rental Home. During stays we encourage our guests to self-monitor themselves for symptoms, follow the advice of local authorities and to seek medical assistance if needed.
Our previous process of contactless check-in and check-out and the use of our electronic door hardware will continue providing additional safety measures for our guests.
We will follow up with each of the guests to our vacation home up to 14 days after their departure and inquire about the current health, having symptoms of the COVID-19 Virus in order to assist with contact tracing efforts.
will of course be a bit more inquisitive of our incoming guests, asking things like: “In the last two weeks, have you or anyone you live with traveled to any areas impacted by COVID-19?” and “Do you currently have any travel restrictions in your area due to COVID-19?” And for those able, we would prefer longer stays vs a shorter one to lessen the foot traffic and the extra time involved in the cleaning process for the next guest.
make any representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability of these cleaning guidelines. The reliance on these guidelines is not a guarantee against contracting COVID-19 virus. These guidelines are subject to change based on new information arising. For the most up-to-date information, please refer to the World Health Organization (WHO), the Centers for Disease Control (CDC), and your local health authority.
COVID-19 Response
Air Purifiers protect against COVID-19?
COVID-19 is a new strain of virus that as yet, remains untested. However, the HEPA technology used in our filters is clinically proven to remove 95% of all pollutants as small as 0.1 microns. The COVID-19 virus is larger than this, at 0.12 microns in size. So we are confident our air purifiers are effectively removing the vast majority of the virus when it is airborne.
However, it is important to mention, that as well as airborne transmission, the virus can also be spread via surfaces and human contact. Therefore, it is vital that we regularly wash our hands and practice social distancing.
Both models use HEPA technology and are effective at removing 95% of all airborne viruses, as well as everyday pollutants such as dust, dander and allergens. The HealthMate Plus model is also highly effective at removing chemicals and VOC’s.
Roger Little HEPA Air Purifier
Fine dust, pollen, bacteria and unwanted odors can worsen our air quality. Roger Little, with his air quality sensors and auto-mode, continuously measures the quality of the air and adjusts the fan speed to ensure a healthy environment. The visual air quality indicator changes color to show the current air condition in your space. made Dual Filter with carbon weave technology integrates activated carbon with the fibers of the HEPA filter increasing the amount of activated carbon exposed to the air to provide superior removal of odors and harmful gases. A flat control panel illuminates when adjusting Roger Little’s settings and disappears when not in use, keeping him looking sleek.
UV Sterilizing Wand for Properties
According to the approved laboratory research, the UV-C wand can clean 99.99% of dirty things. It can be used on mobile phones, iPads, keyboards, laptops, toys, toothbrushes, remote controls, door handles, toilet covers, mugs, steering wheels, hotel and family closets, toilets and pet areas to achieve all-around cleaning!
【UV-C LED LAMP】 9 LED lamp beads can be quickly cleaned in 20 seconds. 260-285nm UV-C light wave can eliminate 99.99% of invisible dirty things in life
A cleaning guide for vacation rental owners
To help minimize the cost of your vacation rental cleaning, consider giving your guests exit instructions. Exit instructions should be simple things that can be done in minutes by your guests but can save hours for your cleaners. Recommended exit instructions include simply starting a load of laundry before leaving, placing all used towels on the floor to separate them from the clean ones and removing linens from the beds that were used to avoid cleaning linens from the beds that weren’t.
Rethink white
White pieces in the home like bathroom mats, area rugs, towels and pillow cases can brighten the home and present an appearance of clean. But white pieces do not hide stains even after they are cleaned and will most often be replaced frequently. Simply using darker colors for things that inherently attract dirt like area rugs can not only save you money in maintenance but mitigate the risk of receiving complaints from picky guests.
Modesty for efficiency
When people are on vacation, they generally let loose, especially with laundry. If your home is stocked with eight towels, usually all eight will be used. If your home is stocked with twelve towels, usually all twelve will be used. But if your home is stocked with only six towels, not only will there be only six towels to clean but nobody has ever complained that a vacation home only had six towels to use.
Extended stays
If your guests are staying for longer than two weeks, consider offering them complimentary home cleaning during their visit. These cleanings don’t need to include laundry and can be scheduled when they are sightseeing.
Properly price your cleaning fee
It is customary that your guests pay for your home’s cleaning after their stay. Research what other homes of your size in your area charge their guests for exit cleaning on sites like VRBO. Many vacation rental owners are afraid to “overcharge” their guests for exit cleanings but chances are your competitors are already charging a premium because it appropriately helps limit their liability. If you’ve never owned a vacation rental before, be prepared to take on some very dirty guests, especially if you target families with children and pets.
Cleaning And Safety In Your Vacation Rentals
Cleaning and safety in your vacation rental is a top priority for to ensure that all of our guests, homeowners and our staff remain safe. The new policies and procedures we have adopted are in accordance with industry standards outlined by VRMA, WHO and CDC as well as our own in-house enhancements to provide a comfortable stay for your
Rental Unit Protocols:
Since April 1st, we have gone to each of our rental units and completed a deep clean that included the professional laundering of all bedding, towels, rugs, decorative pillows and throws. Professional carpet and upholstery cleaning.
We have removed all bed skirting, decorative blankets and throws, decorative pillows and pillow shams.
We have ordered extra pillow casings and mattress covers that will be replaced before the arrival of each new guest.
Implementing double sheeting with an additional clean white top sheet over the blankets for all beds.
There will be extra blankets in the unit in a safety shrink-wrapped container.
We will allow a 24 hour (1 day) window between rentals for a rest period and for our staff to re-enter the unit safely.
All products in the unit for guest use will be individually wrapped.
Many of our rental units provide a keyless entry for guests to ensure minimal contact with others.
For any of our rental units that require a physical key for entry, we will email the instructions for secure pick up at our lock box.
Any of our rental units that have a private hot tub will be serviced and properly sanitized prior to guest arrival.
Housekeeping products:
All hard surfaces will be sanitized with a hydrogen-peroxide spray that will eliminate viruses within 45 seconds.
All drapes, window coverings and soft surfaces will receive a sprayed disinfected cleaner.
An additional cleaning produces will be used to help eliminate virus and bacteria.
All of our staff have under gone training to use these new cleaning products and enhanced safety protocols.
All units will be inspected by our room quality staff members to ensure the cleanliness, organization and the room is ready for our guest to enter.
Our professional grade washers and dryers are set for the correct temperatures to eliminate bacteria and spores.
We launder all of our linens and towels in house with professional grade washers and dryers.
Our detergents and bleaches meet all CDC guidelines for laundering.
Staff Safety and Operations:
All of our housekeeping and maintenance team members will be wearing masks, protective gloves and shoe coverings when they enter a rental unit. All of these items are one-use and the staff will be provided with new PPE.
If there is a time that our maintenance or housekeeping members are required to enter the property while it is occupied by a guest or owner, we will reach out prior to entering the unit. The occupant of the unit may be asked to vacate or isolate within the unit for our staff to address the problem.
All staff members have been trained and practice the proper CDC guidelines for hand washing, sanitizing and disinfecting all common area within our office.
Social distancing within the office space has been adapted for safety and comfort of our staff.
has partnered with companies to provide up-to-date technologies and allow our staff to work remotely when possible to help provide no contact guest services.
Staff members are to stay home if they feel ill and report to us if this is the case so we may assist them if needed